Border Clearance Clerk

Job Detail

• Coordinate and follow up the customs and regulatory clearance of trucks and cargothrough the assigned border station.• Liaise with customs authorities, clearing agents and other relevant border agenciesto facilitate timely clearance.• Receive and verify clearance documentation before processing.• Ensure required customs and regulatory documentation is available and correctlycompleted.• Follow up on customs entries, declarations, approvals, queries and releases.• Monitor trucks undergoing clearance and keep the Border Documentation Clerkupdated on progress.• Immediately escalate customs queries, documentation discrepancies, systemissues or other matters affecting clearance.• Coordinate with the Border Clerk and drivers where additional information ordocuments are required.• Ensure cleared trucks are released promptly and the relevant team is informed.• Maintain accurate records of shipments processed and cleared through theassigned station.• Update clearance trackers and provide daily status reports on cleared and pendingtrucks, including reasons for delays.• Maintain professional working relationships with customs officials and otherrelevant government and regulatory agencies.• Ensure company and client documentation is handled confidentially and securely.• Comply with company SOPs, customs regulations, safety requirements andapplicable laws.• Perform any other operational duties assigned by the supervisor or management.

Education: • Diploma or Certificate in Clearing & Forwarding, Logistics, Supply Chain Management, Customs Administration or a related field.

Key Performance Indicators• Border clearance turnaround time.• Number and percentage of trucks successfully cleared within required timelines.• Accuracy and completeness of clearance documentation.• Timeliness of follow-up on customs entries, queries and releases.• Number of avoidable delays arising from clearance or follow-up gaps.• Timely escalation and resolution of clearance issues.• Accuracy of clearance records and daily reports.• Compliance with customs regulations and company procedures.Experience:• Relevant experience in customs clearance, border operations, freight forwarding orlogistics operations.• Knowledge of customs procedures and cross-border cargo clearance requirements.• Experience working with customs systems and relevant government or regulatoryplatforms is an advantage.• Good computer skills, particularly Microsoft Excel, Word and email.Behavioural Competencies• Strong attention to detail.• Good understanding of border and customs clearance processes.• Ability to work under pressure and meet operational timelines.• Strong communication and coordination skills.• Good record-keeping and reporting skills.• Problem-solving and follow-up ability.• High level of integrity and confidentiality.• Ability to work independently with minimal supervision.• Willingness to work flexible hours where operational requirements demand

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